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If the other computer recognizes the camera, there may be a problem with the original computer. If you have another computer, try connecting the camera to that computer, and check if the computer recognizes the camera.
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The same message will appear when you relaunch PlayMemories Home. If you click No, you will be unable to import data using PlayMemories Home. If you want to import data using PlayMemories Home, click Yes. When USB Connection as described in Step 2 is set to MTP, the message "To use *** with PlayMemories Home, the USB operation mode must be changed.
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For details, refer to the instruction manual of the model. NOTE: Depending on the model, the displayed content or setting method may differ. Set USB Connection and USB LUN Setting as follows:
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If you must use a USB cable from another manufacturer out of necessity, such as due to losing the cable supplied with the camera, use a USB-standard-compliant cable with USB 2.0 or higher and data transfer capability.
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